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RETURN POLICY

At Aquarium Depot we do not accept returns on products that have been opened or used. We encourage our customers to be certain about the products they order. If your products are still in its original packaging, then you may return the products under the following conditions:

  • All returns and/or exchanges must be made within 7 days of receipt of product
  • Aquarium Depot is not responsible for return shipping. Return shipping charges will be paid by the customer returning the products.
  • The real costs of shipping will be deducted from the refund. This also includes orders that qualified for free shipping.
  • Special orders are not returnable
  • Aquarium Depot reserves the right to charge a non-refundable restocking fee of 20% of the value of the products being returned.

DAMAGED/LOST ORDER POLICY

In case the contents of your order are damaged by the carrier or the order is lost, we will file a claim with the carrier. Once the claim has been approved, we will then re-ship your damaged products or lost packages. Aquarium Depot will not be responsible for any delay that occurs from such events.

WARRANTY POLICY

Please note that all product warranty will have to be directed to the manufacturer of the product. Aquarium Depot is not responsible for any defective products as all of our products are shipped in new condition. Please ensure that you are aware of the manufacturer warranty terms before placing the order.

CANCELLATION POLICY

Aquarium Depot reserves the right to charge a cancellation/processing fee of up to 10% for any orders that are cancelled.

DEPOSIT POLICY

All deposits paid for special order items such as large aquariums, bird cages, kennels and etc. are non-refundable.